At Leblon Churrascaria, we value our guests and strive to provide an exceptional dining experience every time you visit. This Refund & Returns Policy outlines our practices regarding payments, cancellations, and refunds for dining, gift cards, and event bookings.
1. Dining Services
We may collect the following types of information from you:
Personal Information: Name, email address, phone number, postal address, and date of birth (for promotions or rewards).
Payment Information: When purchasing gift cards, event packages, or making reservations.
Usage Information: Data about how you use our website, such as pages visited, time spent, and device/browser type.
Marketing Preferences: Information related to your communication and promotional choices.
2. Gift Cards
We use your information to:
Process reservations, event bookings, and online purchases.
Send promotional offers, updates, and special invitations.
Personalize your dining and website experience.
Improve our services, menus, and guest satisfaction.
Respond to inquiries and provide customer support.
Comply with legal obligations and protect our business interests.
3. Event Deposits & Cancellations
To confirm private dining or special event reservations, a deposit may be required.
Cancellations made at least 72 hours before the scheduled event may be eligible for a full or partial refund of the deposit.
Cancellations within 72 hours of the event date are non-refundable, as staffing and preparations will have been finalized.
In the event of unforeseen circumstances, please contact our Event Coordinator directly to discuss rescheduling options.
4. Online Orders & Promotions
If Leblon Churrascaria offers online ordering or promotional vouchers:
All sales are final once processed.
Promotional values may expire on the date listed in the offer terms.
Vouchers and promotional cards cannot be combined with other discounts or offers unless stated otherwise.
9. Contact Us
If you have questions or concerns about this Refund & Return Policy, please contact us:
