Refund and Returns Policy
At Leblon Churrascaria, we value our guests and strive to provide an exceptional dining experience every time you visit. This Refund & Return Policy outlines our practices regarding payments, cancellations, and refunds for dining, gift cards, and event bookings.
1. Dining Services
We may collect the following types of information from you:
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Personal Information: Name, email address, phone number, postal address, and date of birth (for promotions or rewards).
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Payment Information: When purchasing gift cards, event packages, or making reservations.
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Usage Information: Data about how you use our website, such as pages visited, time spent, and device/browser type.
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Marketing Preferences: Information related to your communication and promotional choices.
2. Gift Cards
We use your information to:
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Process reservations, event bookings, and online purchases.
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Send promotional offers, updates, and special invitations.
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Personalize your dining and website experience.
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Improve our services, menus, and guest satisfaction.
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Respond to inquiries and provide customer support.
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Comply with legal obligations and protect our business interests.
3. Event Deposits & Cancellations
To confirm private dining or special event reservations, a deposit may be required.
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Cancellations made at least 72 hours before the scheduled event may be eligible for a full or partial refund of the deposit.
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Cancellations within 72 hours of the event date are non-refundable, as staffing and preparations will have been finalized.
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In the event of unforeseen circumstances, please contact our Event Coordinator directly to discuss rescheduling options.
4. Online Orders & Promotions
If Leblon Churrascaria offers online ordering or promotional vouchers:
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All sales are final once processed.
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Promotional values may expire on the date listed in the offer terms.
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Vouchers and promotional cards cannot be combined with other discounts or offers unless stated otherwise.
9. Contact Us
If you have questions or concerns about this Refund & Return Policy, please contact us:
Leblon Churrascaria
Phone: (336) 294-2605
Address: 106 S. Holden Rd, Greensboro, NC 27407